Terms of Video Subscriptions

Purchasing a subscription on the Kaizen Institute Online website indicates your agreement to the following:

  • Video Subscription Term
    A subscription is for one year, one site, based on the number of employees at a single site, unless you have an enterprise subscription (one that is for multiple sites and is described in a separate agreement). Please refer to our pricing model for further details.
  • Payment
    Credit card purchases are processed immediately via the shopping cart.
    Purchase orders (see information we require) will be processed as soon as we receive it. An invoice will be sent immediately upon receipt and the videos will be turned on. Payment is Net 10.
  • Recurrence and Refunds
    Kaizen Institute Online subscriptions recur annually and will automatically renew at the end of your one-year subscription period.
    You may cancel a subscription within the first 30 days for a full refund. You may cancel a renewal after it automatically renews within the first 30 days for a full refund.
  • Changes
    We may amend this agreement and change the contents of the website at our discretion.We have the right to change the fees we charge with appropriate notice to customers.
  • Suspension and Termination
    Your rights under the Agreement can be terminated without notice if you fail to comply with its terms.

Please call us if you have questions or need further assistance. See the footer of the page for our contact information.